Deskilling, Upskilling, and Reskilling: a Case for Hybrid Intelligence

There a number of negative effects identified by researchers of increasing automation and machine support in the workplace, including the deskilling of workers, which negatively impacts the workers themselves, organisations, and society overall. The researchers in this paper explore alternative approaches to human-AI configuration and present one form, Hybrid Intelligence, as a promising way forward. They argue that Hybrid Intelligence takes these concerns into account and actually fosters the upskilling of workers.