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Closing the skills gap in retail with people analytics

This article presents the technological changes expected and already being seen in the retail sector, such as automation, and their impact in the sector.

Details

Publication date
28 August 2020
Author
McKinsey & Company

Description

This article presents the technological changes expected and already being seen in the retail sector, such as automation, and their impact in the sector. It highlights that these changes will impact the skills needed by the workforce and also how consumers will interact with retailers. It makes the case for retailers to invest in people analytics in order to identify which skills will fuel their future growth.

 

Link to the resource/material/publication

Closing the skills gap in retail with people analytics

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23 AUGUST 2022
Closing the skills gap in retail with people analytics
English
(889.68 KB - PDF)
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